eClinicalWorks Revenue Cycle Bot Case Study

eClinical Works RCM Bot

Industries: Healthcare, RCM, Accounting
Systems: eClinicalWorks, eCW EHR

Challenge:

CampTek Software was recently contracted by a major Medical group with locations nationwide to identify and automate Revenue Cycle Accounting activities utilizing Robotic Process Automation (RPA) within the eClinicalWorks (eCW) EHR. Camptek Software instituted its industry leading RPA full life cycle methodology to identify a high value Revenue Cycle manual workflow within their eClinicalWorks (eCW) system to process claims and collections. As part of the process, a full-time employee had to manually key and process roughly 1700+ claims per month. The workflow has many steps and variables that added to the overall complexity.

Solution:

By utilizing Robotic Process Automation (RPA) on the UiPath Enterprise Platform, CampTek Software was able to automate the entire process. The process timeline from analysis, development, client acceptance and going live was a mere four weeks from start to finish. The 400+ claims/week job runs daily with 99% success on the industry leading CampTek White Glove Hosted Orchestrator SaaS platform. The expected ROI based on labor cost avoidance and rise in transaction volumes with transaction growth from 222% in year one to 509% in year three. This automated process has also significantly improved the accuracy of data entry resulting in a 0% business exception rate. Lastly, they’ve reported an improved satisfaction with the human workforce who can now focus on higher value tasks. Also, with the success of this first RPA Bot, the customer has now identified at least 2 other projects for automation in the near term.

About CampTek Software

CampTek Software is a Full-Life-Cycle RPA SaaS Provider. With industry experience developing and supporting RPA Applications since 2005, we have the expertise to support any Automation initiative you can think of. CampTek will be with you on every step of your RPA Journey. With our unique background, we are qualified to develop and support any RPA Process. We offer Advising Services, Host Support and Bot Support for all production processes. Our unique hosted model offers many powerful advantages including a shorter time to market, 24/7 support and overall lower cost of entry.