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Industries: Healthcare
Systems: EPIC via Citrix
Challenge:
As part of this daily process, a Full Time Employee (FTE) had to manually log into EPIC and then input Guarantor Self Pay demographics data. The process also requires downloading a daily excel file and then manually keying the account record data including line by line items including address, city, state, and zip codes. The manual process for each guarantor adjustment was time consuming and error prone.
Solution:
CampTek Software was able to analyze, design, test, build and place this bot into production within 2 weeks. The bot includes full business rules and exception handling. The new automated process also creates a status report. The achieved goal was to take a mundane but mission critical business process out of valuable employee’s hands so that they can focus on additional revenue generation tasks such as focusing on denials and collections.
CampTek Software provides Customizable Executive Dashboards for each bot so that customers can see powerful and actionable analytics data on their automation success. *Dashboards below are from our McKesson bot Case Study and serve as an example of the data you will have access to.
Example Executive Dashboard data visualizations:
- Visual ROIs of both Macro and Micro views
- FTE Hours saved
- Cost Savings
- Runtime hours
- Bot utilization
- Trending and Reporting
Also, as part of the project Process Design documents and Detailed Workflow models are developed to assure accuracy.
About CampTek Software
CampTek Software is a Full-Life-Cycle RPA SaaS Provider. With industry experience developing and supporting RPA Applications since 2005, we have the expertise to support any Automation initiative you can think of. CampTek will be with you on every step of your RPA Journey. With our unique background, we are qualified to develop and support any RPA Process. We offer Advising Services, Host Support and Bot Support for all production processes. Our unique hosted model offers many powerful advantages including a shorter time to market, 24/7 support and overall lower cost of entry.
