Financial Services Solutions

Patient Registration and Encounter Data

THE CHALLENGE

A manufacturing company operating in SAP found that processing supplier invoices through the system required a large number of manual interventions, in terms of reading, validating, registering, and posting invoices. Their Accounts payable (AP) team manually processes approximately 2,000 supplier invoices every day.

RPA SOLUTION

Through successful RPA implementation, the manufacturer managed to almost completely eliminate human intervention in the AP process. Moreover, the robot logs into the necessary systems, reads the invoice image, registers the invoice in SAP, performs all the necessary validation, including cross-checking against other systems, and ultimately decides whether to post, park or block the invoice.

VALUE ACHIEVED

Above all, the time saved that was previously spent on manual work is in the range of 65%-75%

Posting of Invoices

THE CHALLENGE

A company’s accounts payable team handles tens of thousands of invoices received by email manually. The team posts them to their enterprise resource planning (ERP) system monthly. As the company deals with more than 2,000 vendors and each has their own invoice template, the process requires analysts with experience to read and post the invoices.

RPA SOLUTION

The RPA robot was built to populate the fields with the extraction data in the company’s ERP system. More-over it also handles the business logic such as sending follow-up emails and archiving invoices.

The automated production solution ultimately saved an average of 4 hours per week or a total time of 52 hours over a 13 week period and also greatly reduced the number of errors. It also afforded the FTEs more time to focus on higher-value activities.

Invoice Processing

THE CHALLENGE

CampTek Software recently worked with a Basware client that was manually processing their invoices daily. Due to a lack of integration between the system that produces the invoice and the Basware system, where it’s ultimately stored, the process was tedious and frequently invoices were processed with errors. Invoice processing is crucial to their operation but very problematic when the invoice data is captured inaccurately and inefficiently. As part of their supply chain process, a Full-Time Employee (FTE) had to manually pull purchase orders from Basware and then log into another disparate Office Depot system to search the order delivery status and then return updates back into Basware.

RPA SOLUTION

CampTek Software worked with the Basware client to analyze and develop RPA workflows to address the company’s process inefficiencies and pain points. Above all, the RPA production solution was able to process the goods procurement workflow in 25 seconds versus the 5 minutes it took an FTE.

The automated production solution ultimately saved an average of 4 hours per week or a total time of 52 hours over a 13 week period and also greatly reduced the number of errors. It also afforded the FTEs more time to focus on higher-value activities.

Underwriting Processing

THE CHALLENGE

Underwriting is the process that comprises a collection of information from numerous sources for assessing risks that are associated with the given policy. It is a very prolonged process and takes about 3 to 4 weeks on average in the life insurance industry.

RPA can gather and process the accurate data automatically and at a much faster pace from both internal and external sites. It helps in freeing up about 30 percent of the capacity. It can also ensure accuracy by delivering the work in a timely manner. RPA can be used for this to mitigate risks and also allow better customer outcomes with faster response times.

THE CHALLENGE

The company’s product control team struggled with manually creating 18 individual daily profit and loss (P& L) reports by reformatting general ledger (GL) data. Each day, the team imported GL batch and web intelligence reports into an access database or Excel files to manipulate and reformat the data into specific P& L reports. They then emailed them to the front office for review and uploaded them into the head office’s web application.

RPA SOLUTION

Each workday at 9 a.m., the bot automatically populates the report data and runs respective macros as part of the validation and data transformation process. Moreover. the bot emails these reports to the front office for review. It then uploads them into the head office web application without manual intervention. This automation allows the product control team to focus on other critical activities.